Automation
WhatsApp Automation
A multi-step WhatsApp communication workflow built to capture incoming lead inquiries, route requests to responsible reps, answer routine FAQs, and trigger follow-up reminders.
godigitalmedia.in/work/whatsapp-automation
What Was Built
- Interactive reply tree flow architecture
- Webhook integration between WhatsApp API & CRM
- Fallback rules for live human handoff
- Notification triggers for instant team alerts
Key Capabilities
- Instant greeting & multi-option menu navigation
- Lead detail capture & CRM spreadsheet sync
- Rule-based routing to sales or support team members
- Automated follow-up message sequences
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